Privacy Policy

1. Introduction

At Wunderkint ("we," "our," or "Company"), we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our creative and technology services.

This policy complies with applicable Indian data protection laws and international standards, including GDPR requirements for EU residents. We operate from Mumbai, India, and serve clients globally.

2. Information We Collect

2.1 Information You Provide

• Contact Information: Name, email address, phone number, company details
• Project Information: Project briefs, content, specifications, and requirements
• Communication Records: Emails, messages, and project-related correspondence
• Billing Information: Payment details and invoicing information

2.2 Information Collected Automatically

• Website Analytics: IP address, browser type, device information, pages visited
• Cookies and Tracking: Website interaction data and preferences
• Performance Metrics: Core Web Vitals and user experience data

3. How We Use Your Information

We use collected information to:

• Provide creative, branding, content, technology, and marketing services
• Communicate about projects, deliverables, and updates
• Process payments and manage financial transactions
• Improve our services and website functionality
• Comply with legal obligations and prevent fraud
• Send relevant marketing communications (with your consent)
• Analyze website performance and user experience

4. Cookies and Tracking Technologies

4.1 Types of Cookies We Use

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand user behavior and improve services
• Marketing Cookies: Used for targeted advertising and marketing campaigns
• Functional Cookies: Remember your preferences and settings

4.2 Cookie Management

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality and our ability to provide personalized services.

5. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: Trusted third-party vendors who assist in delivering our services
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: With your explicit permission for specific purposes

We do not sell, trade, or rent your personal information to third parties for their marketing purposes.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure data storage and access controls
• Regular security audits and updates
• Employee training on data protection
• Incident response procedures

7. International Data Transfers

As a global agency serving international clients, we may transfer your information to other countries. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards including:

• Standard contractual clauses approved by relevant authorities
• Adequacy decisions where applicable
• Your explicit consent for international transfers

8. GDPR Rights (for EU Residents)

If you are located in the European Union, you have the following rights under GDPR:

• Access: Request copies of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data (right to be forgotten)
• Restrict Processing: Limit how we process your data
• Data Portability: Receive your data in a structured format
• Objection: Object to processing based on legitimate interests
• Consent Withdrawal: Withdraw consent for processing

9. Data Retention

We retain your information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods vary by data type:

• Project Data: Retained for 7 years after project completion
• Financial Records: Retained for 7 years as required by Indian law
• Marketing Data: Retained until you unsubscribe or request deletion
• Website Analytics: Retained for up to 2 years

10. Third-Party Services

We may use third-party service providers for:

• Payment processing (Stripe, PayPal, Razorpay)
• Project management tools (Asana, Trello, Jira)
• Cloud storage and backup (Google Drive, Dropbox, AWS)
• Analytics and performance monitoring
• Email communication platforms

These providers are contractually obligated to maintain data confidentiality and security.

11. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes by:

• Email notification (where applicable)
• Prominent notice on our website
• Updating the "Last updated" date

13. Contact Us

For privacy-related questions or requests:

Response Time: We aim to respond to privacy requests within 30 days.

14. Complaints

If you have a complaint about our privacy practices, please contact us first. For EU residents, you also have the right to lodge a complaint with your local data protection authority.